The client must :

Write correctly the address to where the purchase must be sent, carefully avoiding mistakes. SOYCUBANO will not be responsible of losses due to wrong addresses. In these cases, once the package will be returned, we can send you again, but the customer must pay, again, mail fares.

Sign the delivery tag which will be produced when receiving the merchandise in order to verify it arrived harlmessly.

Soycubano liabilities:

Having a detailed inventory of all merchandise to be sold.

Preparing your request and deliver it to your dealer before 72 hours.

Accept claims made by customers who have not received the request after the established period of time for any shipping service.

Shipping made through Express Service: maximum delivering period up to 12 working days since the purchasing date.

Shipping made through International Postal Mail: maximum delivering period up to 45 days after the purchasing date.

In both cases, after the established delivering period you may request to ventas@soycubano.com a new shipping, with no charge or the refund of your money.

Send a new shipping to the customer, with no charge, in order to replace the requested merchandise and the one which may be damaged or broken.

However the aforementioned, Soycubano.com is willingly ready to settle, friendly and satisfactorily, for both parties, any unpredicted situation. We will appreciate any help or suggestion to improve our service.