Help offered here is mainly to guide our visitors while shopping in our site and inform them about such important topics as online payment and the multiple choices for shipping we currently have to send your merchandise. Please if you have any doubt, just let us know to improve this service with your suggestions.

Searching

SOYCUBANO.COM is offering search facilities according the following criteria:

Tittle of the CD, genre, author, performer and title of the song. In case you were searching for performer the result will give you the CDs of that performer or group. Similar result will be achieved when searching for a specific author. In both cases, at the bottom of the resulting page you have the choice of making a new search on the same performer (author) this time within the CDs registered as various performers (authors). Be sure that when searching by an specific criteria you have previously selected that criteria in the combo box. For instance, if you wisht to search by performer Septeto Nacional "Ignacio Piñeiro", before typing the name of the group, you must previously select the choice performer.

Additionally you may zoom in the online catalogue according to a relatively wide classification by genres or music styles made by experts.

It finally offers a searching option by record labels, maybe because you prefer the productions from a certain label or you may thinking on possible wholesales, having such possibility in this option.

To obtain more information about a CD, you may click the image to accede a page containing a review about this album, tracks and a free sample on Real Audio.

Shopping Cart

To include a CD in your shopping cart, click the corresponding icon located next to the CD or the text purchase, and you will enter a page showing the state of your shopping cart, in which you must specify: quantity of units, destiny country and choose Correo Postal or DHL Service Express to send your merchandise.

You may check your basket of purchase anytime you wish and perform anyone of the following actions:

Carrying on your navigation through www.discuba.com, either by pressing "Atrás / Back" button, which will take you to the main page, or pressing any of the navigation choices on the main menu, at each and every pages´ top and bottom.

Changing the quantity of units chosen of an item, for this you must substitute the number in the box "Cant. / Q´ty." for the one you wish, and then press the button "Actualizar / Update". If you wish to completely eliminate an item of your the Shopping Cart, just take out the check mark in the box "Confirmar / Confirm" and then press the button "Actualizar / Update".

Fully canceling the order, for doing this just press the button "Cancelar orden / Cancel Order".

Starting the payment process, for doing this you must press the button "Ir a pagar / Go to Pay".

Online Payment and Security Policy

We accept VISA and MASTERCARD. Transactions will appear in your account as Soycubano.com and they are completely secure. They are made by an SSL connection, so, all the information you give us, corresponding to your credit card, other personal data and purchased items are fully protected.

Soycubano.com does not keep information of your credit card and the remaining is only used to make its own market analysis. As a rule this information is neither offered nor sold to third parties, and when, is eventually necessary to refer it on limited circulation documents, it is made on attaches and in percentual terms.

If you have bought on Discuba.com, you may occassionaly receive an e-mail from us informing you on temporal rebates, on new departments or products. If you do not wish to receive this information, please send us an e-mail and write in Subject: Unsuscribed.

The Shipping

The Shop is offering the choice of sending your request to the address you write in the form during the purchasing process, which could differ from the address appearing on your credit card. Together with the address we need a phone number to contact the customer which is indispensable for the shipping of the merchandise.

To carry out the shipping of your request, you can choose the sending through the Express Service (DHL or COPA COURIER) and International Postal Mail. It`s important to know that if you are making a purchase of diverse items to be sent to the same address is possible to receive the merchandise in two separated packages. This process is made with no extra-charge in case it may be required.

Delivering through Express Service: We have very competitive rates for this choice, so we recommend you to compare and analize how much will you pay via International Postal Mail and how much if use Service Express.

DHL and Copa Courier services are used in this type of express delivering. DHL is used for the world territory except for USA, which is covered by Copa Courier.

This express service is offering all guarantees including a faster delivering. The maximum delivering period is up to 12 working days since the purchasing date; after this time you have the right to ask to ventas@soycubano.com a new shipping or the refund of your money with no charge.

Delivering via International Postal Mail: Sending is certified with acknowledged receipt. Shipping through this procedure can take up tom 45 days, since the purchasing date. After this period of time, if you have not received the merchandise, you have the right to ask to ventas@soycubano.com for a new shipping process, free of charges, or the total refund of your money.

Soycubano.com is not responsible for the expenses regarding to tariffs belonging to each country at the moment of receiving the merchandise, in case it may occur.

We will appreciate any suggestion to improve our selling products in Discuba.com and their presentation in this site.

Returns and Replace Policy

In case you have not yet received your order after the established period for each shipping modality (International Postal Mail or Express Service), mail to ventas@soycubano.com and we will send you a new shipping with no cost at all.

Customer should request via e-mail the cancelling of your order and the refund of your money provided that it has not yet entered the dispatching or shipping process.

If you receive a damaged item with responsibility on Soycubano.com , we will replace it with no charge at all. For this procedure you must claim within the first 7 days after you receive the merchandise and this item must be returned to discuba.com

In case of any non-predicted trouble, please ventas@soycubano.com. We will surely find a friendly, quickly and adequate solution for both parties.

We will appreaciate any suggestion that may help us to improve SOYCUBANO´s products or services and their presentation in our site.